Our team is here to help with large projects such as an initial implementation, focused process roll-outs, or even individual feature support and coaching. Below is a list of many of the services we can provide but contact us if you don’t see something listed.
Full List of Services
COLDFUSION
- Cold Fusion initial setup & configuration
- Cold Fusion scheduled task creation and schedule setting
- Review of Cold Fusion configurations and scheduled tasks
USER MANAGEMENT (IOM)
- Create initial user records in the database
- Configure user account preferences
- Configure user alert selections
- Develop custom user roles
- Develop user role reports and audit process
MISCELLANEOUS TECHNICAL TASKS
- Configuring encryption during initial installation
- Configuring encryption in a pre-existing installation
SUNAPSIS IOM CONFIGURATIONS
- Campus setup (including office, map campus applications, and enrollment totals configurations)
- Term configurations
- Institution mappings (tables that translate academic and employment data into the expected sunapsis data)
- Institution specific codes (data that can be displayed in accordance with your institutional systems)
- Document & Document Storage configurations
- Open doors configuration
- Profile/record configurations
SUNAPSIS SEVIS CONFIGURATIONS
- SEVIS program/school configurations
- SEVIS batch configurations
- SEVIS registration configurations
- SEVIS batch setup (for schools new to SEVIS batch)
- SEVIS address transformation replacement configuration
- SEVIS address transformation swapping configuration
- SEVIS address override reason rule configuration
E-FORMS
- Custom e-form development
- E-form group configuration
- E-form configuration (istart settings, extension configuration, form letter association, and template/action configuration)
- E-form custom communication template creation or configuration
- Default e-form email configurations
- Custom e-form extensions
- Custom wildcards for use in e-form communication templates
- Second approver list configurations
- eshipGlobal Integration configuration
- Miscellaneous configs (scholar financial, access to document driven e-form)
CHECKLISTS
- Custom checklist development (stages, stage movement, tasks, etc.)
- Configure checklist containers
- Custom checklist extension
E-MAIL SERVICES
- E-mail/account reader & note configurations
- E-mail footer configurations (varies by service type)
- Custom mass e-mail extensions
REPORTS
- Create client-configurable reports using custom report builder
- Create custom static database reports
- Develop scheduled database reports
- Report review/tune-up
WILDCARDS
- Develop general custom wildcards
- Wildcard review/tune-up
TRAINING
- IOM user training content
- IOM user training facilitation
- Department user training
- Department user training content
- International student/scholar training content
- Custom training videos
- Additional custom training content
- Custom component development training
INSTALLATION REVIEW OR EXISTING INSTALL TUNE-UP
- Review of sunapsis delivered/client created e-forms
- Review of sunapsis delivered/client created document structure
- Review of sunapsis delivered/client created default e-form emails
- Review of sunapsis delivered/client created alerts and configurations
- Review of sunapsis delivered/client created istart setup
- Review of Cold Fusion setup and task setup
- Review of user setup and roles
- Student Datafeed review
- Employee Datafeed review
- Review of sunapsis IOM configurations (see IOM configurations table below)
SUNAPSIS DATAFEED
- Datafeed explanation (overview, hot topics, compliance concerns, etc.)
- Datafeed consulting
- Datafeed testing
- Datafeed user-focused documentation
DATA CONVERSION TASKS
- Initial conversion of records from SEVIS to sunapsis
- Business process conversion review
- ISSM conversion assistance
- Convert other legacy data to sunapsis records
ALERTS
- Custom alert development
- Alert communication template creation or configuration
- Configure/add alert groups
- Configure/add subcampus settings
- Custom wildcards for use in alert communication templates
- Minimum credit configurations
- Done with coursework configurations
- CPT exception configurations
- Prevailing wage alert configuration
CUSTOM TABLES
- Configure custom tables
- Configure custom fields
- Custom table/fields review/tune-up
DATA TEMPLATES
- Custom templates (moves data from e-forms or inserts standard data into sunapsis records)
- Automatic I-20 template configuration
- Document check template configuration
- Template review/tune-up
SCHEDULE MANAGEMENT
- General schedule configurations
- Event specific configurations
- Schedule management review/tune-up
FRONT DESK
- Front desk configurations
- Creation of custom front desk landing page
- Assist with front desk and cardreader integrations
FORM LETTERS
- Create custom form letters (printable letter templates)
- Form letter review/tune-up
DOCUMENTATION
- Business process workflows
- Client operations manual
- Custom documentation
OTHER SERVICES
- sunapsis version update review
- sunapsis updates consulting
- Business process review
- Term tune-up/configuration
- Annual project reviews
- General support/troubleshooting
- Client advocacy