Sunapsis Services

Our team is here to help with large projects such as an initial implementation, focused process roll-outs, or even individual feature support and coaching. Below is a list of many of the services we can provide but contact us if you don’t see something listed.

Full List of Services

COLDFUSION

  • Cold Fusion initial setup & configuration
  • Cold Fusion scheduled task creation and schedule setting
  • Review of Cold Fusion configurations and scheduled tasks

USER MANAGEMENT (IOM)

  • Create initial user records in the database
  • Configure user account preferences
  • Configure user alert selections
  • Develop custom user roles
  • Develop user role reports and audit process

MISCELLANEOUS TECHNICAL TASKS

  • Configuring encryption during initial installation
  • Configuring encryption in a pre-existing installation

SUNAPSIS IOM CONFIGURATIONS

  • Campus setup (including office, map campus applications, and enrollment totals configurations)
  • Term configurations
  • Institution mappings (tables that translate academic and employment data into the expected sunapsis data)
  • Institution specific codes (data that can be displayed in accordance with your institutional systems)
  • Document & Document Storage configurations
  • Open doors configuration
  • Profile/record configurations

SUNAPSIS SEVIS CONFIGURATIONS

  • SEVIS program/school configurations
  • SEVIS batch configurations
  • SEVIS registration configurations
  • SEVIS batch setup (for schools new to SEVIS batch)
  • SEVIS address transformation replacement configuration
  • SEVIS address transformation swapping configuration
  • SEVIS address override reason rule configuration

E-FORMS

  • Custom e-form development
  • E-form group configuration
  • E-form configuration (istart settings, extension configuration, form letter association, and template/action configuration)
  • E-form custom communication template creation or configuration
  • Default e-form email configurations
  • Custom e-form extensions
  • Custom wildcards for use in e-form communication templates
  • Second approver list configurations
  • eshipGlobal Integration configuration
  • Miscellaneous configs (scholar financial, access to document driven e-form)

CHECKLISTS

  • Custom checklist development (stages, stage movement, tasks, etc.)
  • Configure checklist containers
  • Custom checklist extension

E-MAIL SERVICES

  • E-mail/account reader & note configurations
  • E-mail footer configurations (varies by service type)
  • Custom mass e-mail extensions

REPORTS

  • Create client-configurable reports using custom report builder
  • Create custom static database reports
  • Develop scheduled database reports
  • Report review/tune-up

WILDCARDS

  • Develop general custom wildcards
  • Wildcard review/tune-up

TRAINING

  • IOM user training content
  • IOM user training facilitation
  • Department user training
  • Department user training content
  • International student/scholar training content
  • Custom training videos
  • Additional custom training content
  • Custom component development training

INSTALLATION REVIEW OR EXISTING INSTALL TUNE-UP

  • Review of sunapsis delivered/client created e-forms
  • Review of sunapsis delivered/client created document structure
  • Review of sunapsis delivered/client created default e-form emails
  • Review of sunapsis delivered/client created alerts and configurations
  • Review of sunapsis delivered/client created istart setup
  • Review of Cold Fusion setup and task setup
  • Review of user setup and roles
  • Student Datafeed review
  • Employee Datafeed review
  • Review of sunapsis IOM configurations (see IOM configurations table below)

SUNAPSIS DATAFEED

  • Datafeed explanation (overview, hot topics, compliance concerns, etc.)
  • Datafeed consulting
  • Datafeed testing
  • Datafeed user-focused documentation

DATA CONVERSION TASKS

  • Initial conversion of records from SEVIS to sunapsis
  • Business process conversion review
  • ISSM conversion assistance
  • Convert other legacy data to sunapsis records

ALERTS

  • Custom alert development
  • Alert communication template creation or configuration
  • Configure/add alert groups
  • Configure/add subcampus settings
  • Custom wildcards for use in alert communication templates
  • Minimum credit configurations
  • Done with coursework configurations
  • CPT exception configurations
  • Prevailing wage alert configuration

CUSTOM TABLES

  • Configure custom tables
  • Configure custom fields
  • Custom table/fields review/tune-up

DATA TEMPLATES

  • Custom templates (moves data from e-forms or inserts standard data into sunapsis records)
  • Automatic I-20 template configuration
  • Document check template configuration
  • Template review/tune-up

SCHEDULE MANAGEMENT

  • General schedule configurations
  • Event specific configurations
  • Schedule management review/tune-up

FRONT DESK

  • Front desk configurations
  • Creation of custom front desk landing page
  • Assist with front desk and cardreader integrations

FORM LETTERS

  • Create custom form letters (printable letter templates)
  • Form letter review/tune-up

DOCUMENTATION

  • Business process workflows
  • Client operations manual
  • Custom documentation

OTHER SERVICES

  • sunapsis version update review
  • sunapsis updates consulting
  • Business process review
  • Term tune-up/configuration
  • Annual project reviews
  • General support/troubleshooting
  • Client advocacy