Letter Header sizing issue for Form Letter

[ttakahashi]

Hi everyone!

We are on v4.0.15.1 in test and production. I’m trying to create a Form Letter, but I’m having issues with the sizing of the header. I tried different image sizes and resolutions, and they all come out really small when I generate the PDF of the Form Letter. The image size I’m using right now is a 2550 x 1080 px .jpg image. (I used 2550 because that's the pixel width of an 8.5x11 sheet of paper. Don't know if that makes sense...)

I've attached a screenshot.

I've now submitted a ticket to Sunapsis support, but thought I would post here and see if anyone has a quick and easy fix for me.

Thanks in advance!
Tiffany

[barnhill]

Hi Tiffany,

Is the image uploaded on your server and you are inserting the URL for the header into the form letter configuration?

[ttakahashi]

Hey Jodi,

No, the image is not on our server. I just put it on our website so I could get a URL. Here's the image: https://www.augusta.edu/ipso/images/au-ssa-letterhead
I'm attaching a screenshot of the Form Letter Configuration.

I have the "Branding Bar Image" for the "Email Stationery Configuration" also stored on our website and I entered the URL in the configs, and that works just fine.

Should I try putting the image on the server instead? Where does it go? I don't have server access, so I'll have to ask our IT.

Thanks,
Tiffany